A Trade Association That Is There For You! For almost 30 years the Fair Trades Association has been proud to identify and endorse our Trade Association Members. We promote our members to consumers, homeowners and other construction businesses throughout the UK.  We are the UK’s largest multi trade association and our knowledge, products and services are highly valued in the home improvement industry. Welcome to the FairTrades way! An Assocation That Supports It's Members We provide our Members with the highest quality service, dedicated and knowledgeable Account Managers as well as online and offline marketing, promotion and business support services. We also source special offers and discounts for our Members on products and services that are important to them and their business. An Association With A Highly Valued Our Logo Our Association’s ‘Scales of Justice’ logo is recognised by consumers and homeowners throughout the United Kingdom. It is respected as a sign of professionalism and a commitment to excellence in the home improvement sector. We Bring Sales Leads To You All FairTrades Members are provided with a FREE trade website to ensure they have that important online marketing presence. We also promote Members on our own ‘Find A Trademan’ directory as well as external building and trade directories. Both homeowners and construction professionals use these directories to find trusted, vetted contractors to work safely and reliably on their projects – generating important sales leads for our Members. We Provide Insurance Products To Help Your Business FairTrades Association Members can utilise some of the best insurance products on the market – developed especially for the home improvement market and trade companies. Our award winning Insurance Backed Guarantees protect and reassure the homeowner and can be a valuable sales tool to help Members secure business. An Association Standing By Your Side To Fight Against Rogue Traders FairTrades continues to fight against the trend for poor service and the erosion of consumer confidence in some areas of the home improvement sector. Registered FairTrades Members are required to respect and uphold our Association’s core values as stipulated in our Members Charter and to maintain the high standards that the public and the building trade have come to expect. FairTrades Members Charter – The Code of Conduct Respect the Homeowner’s rights at all times Act appropriately and be transparent during contract negotiations; do not exert any undue pressure to secure a contract Supply a written quotation when submitting a tender for contract Comply with all laws, statutory regulations and Building Regulations Maintain adequate employers and public liability insurance Respect the Homeowner's privacy and take all steps to ensure the security of their home and a safe working environment, with specific attention to Control of Substances Hazardous to Health Regulations and the safe and secure disposal of waste, and Work at Heights Regulations Ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the homeowner Arrive at the agreed time for appointments with the homeowner and to give advance warning of any unavoidable delay Ensure that all work is completed to pre-defined specifications and budgets as defined in an agreed contract. All changes must be communicated and agreed with the homeowner prior to proceeding Ensure that all works are completed to the highest possible standards and that all guaranteed elements of work are agreed Leave all areas clean and tidy at the end of the day, and to remove all rubbish upon completing the contract Have a complaints procedure that ensures you will respond to any complaint in a reasonable time and in a proper manner Be fully responsible for all colleagues and sub-contractors in meeting these standards at all times Provide written guarantees for workmanship and materials and, whenever possible, an Insurance Backed Guarantee; at the very least provide information to allow the offer of an Insurance Backed Guarantee Ensure that your currently excellent legal and financial credit rating is maintained and does not fall below our required limits. This ensures that only the most professional and reliable contractors remain on our directory In Closing FairTrades always encourages the consumer to leave feedback and testimonials after a project has been completed. The feedback is then made available to other potential customers to help them make an informed decision.  Please ensure that any feedback is both fair and accurate. If unfortunately you feel that a FairTrades Member has consistently not followed the Charter, please let us know.  Every attempt should be made to resolve any issues that may arise with the Tradesman concerned prior to feedback being left.

Working For You

Fair Trades Ltd, Prenton Business Park, Prenton, Wirral, CH43 3EA Fair Trades is the trading name of Fair Trades Ltd. Registered in England Company Number 1813671 General Enquiries: (+44) 08707 384 858 - Membership Enquiries: 08707 398 999 - Fax: (+44) 08707 384 868