All FairTrades Members that sign up agree to our members' charter upon joining
FairTrades represents the highest standards in home improvements, proven with a 9.51 out of 10 average member rating. Our members have committed to uphold the following values at all times:
To supply a written quotation when submitting a tender for contract
To comply with all laws, statutory regulations and Building Regulations
To maintain adequate employers and public liability insurance
To respect the homeowner's privacy and take all steps to ensure the security of their home and a safe working environment
To ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the homeowner
To arrive at the agreed time for appointments with the homeowner and to give advance warning of any unavoidable delay
To ensure that all work is completed to pre-defined specifications and budgets as defined in an agreed contract. All changes must be communicated and agreed with the homeowner prior to proceeding
To ensure that all works are completed to the highest possible standards and that all guaranteed elements of work are agreed
To leave all areas clean and tidy at the end of the day, and to remove all rubbish upon completing the contract
To ensure that all colleagues and sub-contractors meet these standards at all times
To ensure that their currently excellent credit rating is maintained and does not fall below our required limits. This ensures that only the most professional and reliable contractors remain on our directory
What if things go wrong?
If you feel that a Trade Professional listed on this service has consistently not followed the FairTrades Charter, please let us know.
If a FairTrades member is also a member of TrustMark, click here for information on the Trustmark dispute process. You can also view the TrustMark Consumer Code, here.
FairTrades is the trading name of FairTrades Ltd. FairTrades Ltd is registered in England
Company Number 1813671, All correspondence to: Units A - J Austen House, Station Road, Guildford, GU1 4AN